Who we are

The Coastal Handyman provides handyman and property maintenance services in Sidmouth and the surrounding East Devon area.

Our website address is thecoastalhandyman.co.uk.

For privacy enquiries, you can contact us at [email protected].

Information we collect

When you contact us or request a quote through our website, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Details about the work you require
  • Photographs you choose to upload with your enquiry

We may also receive basic technical information when you use the website, such as your IP address and browser information.

How we use your information

We use the information you provide to:

  • Respond to your enquiry
  • Provide estimates or quotations
  • Arrange and carry out requested work
  • Communicate with you about your enquiry or work
  • Maintain appropriate business and financial records
  • Meet any legal or regulatory obligations

We only use your personal information where we have a lawful reason to do so.

Photographs

You can choose to upload photographs when requesting a quote. These photographs are used to help us understand the work required and provide an appropriate response or quotation.

Please avoid including people or other unnecessary personal information in photographs where possible.

Sharing your information

We do not sell or rent your personal information.

We may use trusted service providers to operate our website, email and other business systems. These providers may process information on our behalf where necessary to provide their services.

We may also disclose information where required by law.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting or business record-keeping requirements.

Enquiries that do not result in work will not be kept longer than reasonably necessary.

Cookies and website information

Our website may use essential cookies and similar technologies needed for the website to operate correctly.

Our website hosting and security systems may also process technical information, such as IP addresses, to maintain the security and operation of the website.

Your data protection rights

Under UK data protection law, you may have rights relating to your personal information, including the right to request access to your information and, in certain circumstances, to ask for information to be corrected or deleted.

You may also have the right to restrict or object to certain uses of your information.

To make a request, please contact [email protected].

You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.

Last updated: 4 September 2026